BY 3D TALO

Welcome to service desk, you can contact us in many flexible ways. If you want answers quickly, chat or call us. If you wish, you can also send us an email or leave a contact request and we will get back to you.

Questions about sales of the Design Space contact us at info@3dtalo.fi

If you have technical difficulties or problems with Design Space, contact us at support@3dtalo.fi



Service levels

Level definitions:

Critical: Completely prevents use of Design Space

Serious: Impairs use significantly, but does not prevent

Minor: Impairs use minorly, but does not prevent



Silver Gold

Response time

Critical

Serious

Minor

Response time

1 Working day

2 Working day

3 Working day

Response time

1 Working day

1 Working day

2 Working day

Solving time

Critical

Serious

Minor

Solving time

Office hours

Office hours

Office hours

Solving time

24/7

Office hours

Office hours

Additional info

24/7 support requests through our ticket system. Support phone (2.53 € + local network charge per / 1min) from 07:00 to 14:00 UTC

24/7 support requests through our ticket system. Support phone and online chat from 07:00 - 14:00 UTC

FAQ

Q: Security and firewall


Q: When is live chat online?


Q: How to contact when live chat is closed?


Q: What are Design Spaces minimum requirements?


Q: In which industrial fields Design Space can be used?


Q: Which formats I can import to Design Space -software?


Q: How is Design Space's security organized? Are my personal information or my uploaded files, for example in cloud services outside Finnish borders?


Q: How large models I can load into Design Space?


Q: How large point cloud datasets I can load to Design Space?


Q: How accurate Design Space is in displaying 3D-models?


Q: Which formats I can export from Design Space?


Q: Which design softwares are compatible with Design Space?